Google is making it easier for Maps users to communicate with businesses directly within the app. Google Maps for Android and iOS will be updated with new messaging features aimed at consumers, while businesses will get a new Google My Business app.

The update will add a Message icon and an inbox view for all conversations with businesses, Google explains in a blog post. Also, shops and restaurants that have a Business Profile with Google will see the new Message button appearing on their listing as well, together with call shortcut.

The communication between a consumer and business ...